Difficult conversations: how to discuss what matters most

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English
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ISBN:
9780143137597
9780143118442
9780140288520
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Grouping Information

Grouped Work ID7a7d60ff-e2f5-2a6b-eed7-efade36ba1c6
Grouping Titledifficult conversations how to discuss what matters most
Grouping Authordouglas stone
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2024-03-28 17:37:36PM
Last Indexed2024-03-28 17:38:23PM

Solr Fields

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accelerated_reader_reading_level
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auth_author2
Fisher, Roger, 1922-
Heen, Sheila
Patton, Bruce
author
Stone, Douglas, 1958-
author2-role
Fisher, Roger,1922-
Heen, Sheila
Heen, Sheilaauthor.|Author
Patton, Bruce
Patton, Bruceauthor.|Author
author_display
Stone, Douglas
available_at_catalog
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Eva H. Perry Regional
Green Road Community
Middle Creek Community
Morrisville Community
Northeast Regional
Oberlin Regional
West Regional
collection_catalog
Adult Non-Fiction
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East Regional - Adult Non-Fiction
Eva H. Perry Regional - Adult Non-Fiction
Fuquay-Varina Community - Adult Non-Fiction
Green Road Community - Adult Non-Fiction
Holly Springs Community - Adult Non-Fiction
Middlecreek Community - Adult Non-Fiction
Morrisville Community - Adult Non-Fiction
Northeast Regional - Adult Non-Fiction
Oberlin Regional - Adult Non-Fiction
West Regional - Adult Non-Fiction
display_description
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ℗ʺ Decipher the underlying structure of every difficult conversation ℗ʺ Start a conversation without defensiveness ℗ʺ Listen for the meaning of what is not said ℗ʺ Stay balanced in the face of attacks and accusations ℗ʺ Move from emotion to productive problem solving"--
format_catalog
Book
format_category_catalog
Books
id
7a7d60ff-e2f5-2a6b-eed7-efade36ba1c6
isbn
9780140288520
9780143118442
9780143137597
last_indexed
2024-03-28T21:38:23.651Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_callnumber_catalog
158.2 STONE
owning_library_catalog
Wake County Public Libraries
owning_location_catalog
Athens Drive Community
East Regional
Eva H. Perry Regional
Fuquay-Varina Community
Green Road Community
Holly Springs Community
Middle Creek Community
Morrisville Community
Northeast Regional
Oberlin Regional
West Regional
primary_isbn
9780143137597
publishDate
2010
2023
publisher
Penguin Books
recordtype
grouped_work
subject_facet
Interpersonal communication
Interpersonal communication -- Case studies
title_display
Difficult conversations : how to discuss what matters most
title_full
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher]
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
title_short
Difficult conversations
title_sub
how to discuss what matters most
topic_facet
Case studies
Interpersonal communication

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record_details

Bib IdFormatFormat CategoryEditionLanguagePublisherPublication DatePhysical DescriptionAbridged
ils:277080BookBooks10th anniversary ed., 2nd edEnglishPenguin Books2010xxxiii, 315 p. ; 20 cm.
ils:778379BookBooksRevised editionEnglishPenguin Books2023400 pages ; 18 cm

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