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Upstream: the quest to solve problems before they happen

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9781797100555
9781797100562
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Grouped Work ID876df945-7bff-732f-d380-c35698fe44de
Grouping Titleupstream the quest to solve problems before they happen
Grouping Authordan heath
Grouping Categorybook
Grouping LanguageEnglish (eng)
Last Grouping Update2020-10-28 15:03:52PM
Last Indexed2020-10-28 15:05:19PM
Novelist Primary ISBNnone

Solr Details

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authorHeath, Dan, 1973-
author_displayHeath, Dan
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Cary Community
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Richard B. Harrison Community
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Northeast Regional - Audio Books - Adult Nonfiction
Richard B Harrison - Audio Books - Adult Nonfiction
Southeast Regional - Audio Books - Adult Nonfiction
Wake Forest Community - Audio Books - Adult Nonfiction
Wendell Community - Audio Books - Adult Nonfiction
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Zebulon Community - Audio Books - Adult Nonfiction
display_descriptionWall Street Journal Bestseller

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?
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subject_facetAudiobooks
Life skills
Problem solving
title_displayUpstream The Quest to Solve Problems Before They Happen
title_fullUpstream The Quest to Solve Problems Before They Happen
Upstream [sound recording] : the quest to solve problems before they happen / Dan Heath
title_shortUpstream
title_subthe quest to solve problems before they happen
topic_facetBusiness
Life skills
Nonfiction
Problem solving
Psychology
Self-Improvement