Upstream: The Quest to Solve Problems Before They Happen
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ISBN:
9781797100555
9781797100562
9781797100562
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Grouping Information
| Grouped Work ID | 876df945-7bff-732f-d380-c35698fe44de |
|---|---|
| Grouping Title | upstream the quest to solve problems before they happen |
| Grouping Author | dan heath |
| Grouping Category | book |
| Grouping Language | English (eng) |
| Last Grouping Update | 2024-04-25 03:07:58AM |
| Last Indexed | 2024-04-25 03:13:06AM |
Solr Fields
accelerated_reader_point_value
0
accelerated_reader_reading_level
0
author
Heath, Dan
author_display
Heath, Dan
available_at_catalog
North Regional
Oberlin Regional
Richard B. Harrison Community
Southeast Regional
West Regional
Oberlin Regional
Richard B. Harrison Community
Southeast Regional
West Regional
collection_catalog
Audio Books - Adult Nonfiction
detailed_location_catalog
North Regional - Audio Books - Adult Nonfiction
Oberlin Regional - Audio Books - Adult Nonfiction
Remote Storage - Audio Books - Adult Nonfiction
Richard B Harrison - Audio Books - Adult Nonfiction
Southeast Regional - Audio Books - Adult Nonfiction
West Regional - Audio Books - Adult Nonfiction
Oberlin Regional - Audio Books - Adult Nonfiction
Remote Storage - Audio Books - Adult Nonfiction
Richard B Harrison - Audio Books - Adult Nonfiction
Southeast Regional - Audio Books - Adult Nonfiction
West Regional - Audio Books - Adult Nonfiction
display_description
Wall Street Journal Bestseller
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream—including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream—including "problem blindness," which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?
format_catalog
Audiobook
eAudiobook
eAudiobook
format_category_catalog
Audio Books
eBook
eBook
id
876df945-7bff-732f-d380-c35698fe44de
isbn
9781797100555
9781797100562
9781797100562
last_indexed
2024-04-25T07:13:06.002Z
lexile_score
-1
literary_form
Non Fiction
literary_form_full
Non Fiction
local_callnumber_catalog
658.4 HEATH 7 CDs
owning_library_catalog
Wake County Public Libraries
owning_location_catalog
North Regional
Oberlin Regional
Richard B. Harrison Community
Southeast Regional
West Regional
Oberlin Regional
Richard B. Harrison Community
Southeast Regional
West Regional
primary_isbn
9781797100555
publishDate
2020
publisher
Simon & Schuster Audio
recordtype
grouped_work
subject_facet
Audiobooks
Life skills
Problem solving
Life skills
Problem solving
title_display
Upstream The Quest to Solve Problems Before They Happen
title_full
Upstream The Quest to Solve Problems Before They Happen
Upstream [sound recording] : the quest to solve problems before they happen / Dan Heath
Upstream [sound recording] : the quest to solve problems before they happen / Dan Heath
title_short
Upstream
title_sub
The Quest to Solve Problems Before They Happen
topic_facet
Business
Life skills
Nonfiction
Problem solving
Psychology
Self-Improvement
Life skills
Nonfiction
Problem solving
Psychology
Self-Improvement
Solr Details Tables
item_details
| Bib Id | Item Id | Shelf Loc | Call Num | Format | Format Category | Num Copies | Is Order Item | Is eContent | eContent Source | eContent URL | Detailed Status | Last Checkin | Location |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| overdrive:e8ecfc80-70d7-4323-85fb-e9fc860e0582 | -1 | Online OverDrive Collection | Online OverDrive | eAudiobook | Audio Books | 2 | false | true | OverDrive | Available Online | |||
| ils:744034 | 7343712 | Remote Storage - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | LAB | |||||
| ils:744034 | 7343702 | West Regional - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | WRL | |||||
| ils:744034 | 7343706 | North Regional - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | NOR | |||||
| ils:744034 | 7343707 | North Regional - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | NOR | |||||
| ils:744034 | 7343708 | Oberlin Regional - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | OBR | |||||
| ils:744034 | 7343704 | Remote Storage - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | LAB | |||||
| ils:744034 | 7343710 | Richard B Harrison - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | RBH | |||||
| ils:744034 | 7343705 | Southeast Regional - Audio Books - Adult Nonfiction | 658.4 HEATH 7 CDs | 1 | false | false | On Shelf | SER |
record_details
| Bib Id | Format | Format Category | Edition | Language | Publisher | Publication Date | Physical Description | Abridged |
|---|---|---|---|---|---|---|---|---|
| overdrive:e8ecfc80-70d7-4323-85fb-e9fc860e0582 | eAudiobook | Audio Books | English | Simon & Schuster Audio | 2020 | |||
| ils:744034 | Audiobook | Audio Books | Unabridged | English | Simon & Schuster Audio | [2020] | 7 audio discs (8 hr.) : CD audio, digital ; 4 3/4 in. |
scoping_details_catalog
| Bib Id | Item Id | Grouped Status | Status | Locally Owned | Available | Holdable | Bookable | In Library Use Only | Library Owned | Holdable PTypes | Bookable PTypes | Local Url |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| overdrive:e8ecfc80-70d7-4323-85fb-e9fc860e0582 | -1 | Available Online | Available Online | false | true | true | false | false | false | |||
| ils:744034 | 7343712 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343702 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343706 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343707 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343708 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343704 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343710 | On Shelf | On Shelf | false | true | true | false | false | true | |||
| ils:744034 | 7343705 | On Shelf | On Shelf | false | true | true | false | false | true |
