Dealing with people you can't stand: how to bring out the best in people at their worst

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English
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ISBN:
9780071785723
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Grouped Work ID c7df35d9-8304-48dd-6e4b-3e3635e138c0
full_title dealing with people you can t stand how to bring out the best in people at their worst
author brinkman rick
grouping_category book
lastUpdate 2017-05-20 06:25:32AM

Solr Details

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auth_author2 Kirschner, Rick
author Brinkman, Rick
author-letter Brinkman, Rick
author2 Kirschner, Rick
author2-role Kirschner, Rick
author_additional Rick Brinkman and Rick Kirschner.
author_display Brinkman, Rick
availability_toggle_catalog Available Now, Entire Collection
available_at_catalog West Regional
callnumber-a HM1106
callnumber-first H - Social Science
callnumber-subject HM - Sociology
callnumber_sort_catalog 158 BRINK
collection_catalog Adult Non-Fiction
date_added 2012-04-19T04:00:00Z
days_since_added 1866
detailed_location_catalog Northeast Regional - Adult Non-fiction, West Regional - Adult Non-fiction
display_description The classic guide to bringing out the best in people at their worst?updated with even more can?t-standable people! Dealing with People You Can?t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you?re likely to experience today. Learn how to get things done and get along when you?re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people? s minds, hearts, and deepest needs Apply ?take-charge? skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people Whether you?re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can?t Stand gives you the tools for bringing out the best in people at their worst.
edition Revised and expanded third edition.
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id c7df35d9-8304-48dd-6e4b-3e3635e138c0
isbn 9780071785723
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itype_catalog PBK
language English
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lc_subject Interpersonal communication, Interpersonal relations, Psychology, Industrial
lexile_code
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local_callnumber_catalog 158 BRINK
local_callnumber_exact_catalog 158 BRINK
local_callnumber_left_catalog 158 BRINK
local_days_since_added_catalog 1866
num_holdings 3
oclc (OCoLC)772122060
owning_library_catalog Wake County Public Libraries
owning_location_catalog Northeast Regional, West Regional
physical xvii, 283 pages : illustrations ; 25 cm
popularity 3
primary_isbn 9780071785723
publishDate 2012
publishDateSort 2012
publisher McGraw-Hill,
rating 2.5
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record_details ils:707813|Book|Books|Revised and expanded third edition.|English|McGraw-Hill,|[2012]|xvii, 283 pages : illustrations ; 25 cm
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subject_facet Interpersonal communication, Interpersonal relations, Psychology, Industrial
table_of_contents Introduction -- The 10 (+ 3) most unwanted list -- The lens of understanding -- The road to hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- How to change your attitude -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The whiner -- The no person -- The judge -- The meddler -- The martyr -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication -- Afterword: How to take the big step of applying the little steps in this book.
target_audience Adult
target_audience_full Adult
title Dealing with people you can't stand : how to bring out the best in people at their worst
title_display Dealing with people you can't stand : how to bring out the best in people at their worst
title_full Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman and Rick Kirschner
title_short Dealing with people you can't stand :
title_sort dealing with people you can't stand how to bring out the best in people at their worst
title_sub how to bring out the best in people at their worst
topic Interpersonal communication, Interpersonal relations, Psychology, Industrial
topic_facet Interpersonal communication, Interpersonal relations, Psychology, Industrial