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Difficult conversations: how to discuss what matters most
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More Details
Published:
New York : Penguin Books, 2010.
Format:
Book
Edition:
10th anniversary ed., 2nd ed.
Physical Desc:
xxxiii, 315 pages ; 20 cm.
Language:
English
ISBN:
9780143118442, 014028852X, 9780143118442 (pbk.), 0143118447 (pbk.)

Notes

General Note
Original publication and copyright date: 1999.
General Note
Second ed. stmt. from p. [ix].
General Note
"With a new preface and chapter"--T.p. verso.
General Note
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Bibliography
Includes bibliographical references.
Also in This Series
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Citations
APA Citation (style guide)

Stone, D., Heen, S., Patton, B., & Fisher, R. (2010). Difficult conversations: how to discuss what matters most. 10th anniversary ed., 2nd ed. New York: Penguin Books.

Chicago / Turabian - Author Date Citation (style guide)

Douglas Stone et al.. 2010. Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Books.

Chicago / Turabian - Humanities Citation (style guide)

Douglas Stone et al., Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Books, 2010.

MLA Citation (style guide)

Stone, Douglas, Sheila Heen, Bruce Patton, and Roger Fisher. Difficult Conversations: How to Discuss What Matters Most. 10th anniversary ed., 2nd ed. New York: Penguin Books, 2010. Print.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
75ea632a-c684-6518-1a1c-8c487ccf31c9
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Record Information

Last File Modification TimeAug 01, 2020 07:33:24 AM
Last Grouped Work Modification TimeAug 01, 2020 07:32:12 AM

MARC Record

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24510|a Difficult conversations :|b how to discuss what matters most /|c Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher].
250 |a 10th anniversary ed., 2nd ed.
260 |a New York :|b Penguin Books,|c 2010.
300 |a xxxiii, 315 p. ;|c 20 cm.
500 |a Original publication and copyright date: 1999.
500 |a Second ed. stmt. from p. [ix].
500 |a "With a new preface and chapter"--T.p. verso.
500 |a "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
504 |a Includes bibliographical references.
5050 |a Sort out the three conversations -- Stop arguing about who's right : explore each other's stories -- Don't assume they meant it : disentangle intent from impact -- Abandon blame : map the contribution system -- Have your feelings (or they will have you) -- Ground your identity : ask yourself what's at stake -- What's your purpose? : when to raise it and when to let go -- Getting started : begin from the third story -- Learning : listen from the inside out -- Expression : speak for yourself with clarity and power -- Problem-solving : take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
650 0|a Interpersonal communication
650 0|a Interpersonal communication|v Case studies.
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