Difficult conversations: how to discuss what matters most
(Book)

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More Details
Published:
New York : Penguin Books, 2010.
Format:
Book
Edition:
10th anniversary ed., 2nd ed.
Physical Desc:
xxxiii, 315 pages ; 20 cm.
Language:
English
ISBN:
9780143118442, 014028852X, 9780143118442 (pbk.), 0143118447 (pbk.)

Notes

General Note
Original publication and copyright date: 1999.
General Note
Second ed. stmt. from p. [ix].
General Note
"With a new preface and chapter"--T.p. verso.
General Note
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Bibliography
Includes bibliographical references.
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Citations
APA Citation (style guide)

Stone, D., Heen, S., Patton, B., & Fisher, R. (2010). Difficult conversations: how to discuss what matters most. 10th anniversary ed., 2nd ed. New York, Penguin Books.

Chicago / Turabian - Author Date Citation (style guide)

Douglas Stone et al.. 2010. Difficult Conversations: How to Discuss What Matters Most. New York, Penguin Books.

Chicago / Turabian - Humanities Citation (style guide)

Douglas Stone et al., Difficult Conversations: How to Discuss What Matters Most. New York, Penguin Books, 2010.

MLA Citation (style guide)

Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. 10th anniversary ed., 2nd ed. New York, Penguin Books, 2010.

Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID:
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Record Information

Last Horizon Extract TimeMar 12, 2024 03:51:11 PM
Last File Modification TimeMar 12, 2024 03:51:12 PM
Last Grouped Work Modification TimeMar 28, 2024 05:37:36 PM

MARC Record

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24510|a Difficult conversations :|b how to discuss what matters most /|c Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher].
250 |a 10th anniversary ed., 2nd ed.
260 |a New York :|b Penguin Books,|c 2010.
300 |a xxxiii, 315 p. ;|c 20 cm.
500 |a Original publication and copyright date: 1999.
500 |a Second ed. stmt. from p. [ix].
500 |a "With a new preface and chapter"--T.p. verso.
500 |a "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
504 |a Includes bibliographical references.
5050 |a Sort out the three conversations -- Stop arguing about who's right : explore each other's stories -- Don't assume they meant it : disentangle intent from impact -- Abandon blame : map the contribution system -- Have your feelings (or they will have you) -- Ground your identity : ask yourself what's at stake -- What's your purpose? : when to raise it and when to let go -- Getting started : begin from the third story -- Learning : listen from the inside out -- Expression : speak for yourself with clarity and power -- Problem-solving : take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
650 0|a Interpersonal communication
650 0|a Interpersonal communication|v Case studies.
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