Difficult conversations: how to discuss what matters most
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More Details
Published:
New York : Penguin Books, 2023.
Format:
Book
Edition:
Revised edition.
Physical Desc:
400 pages ; 18 cm
Language:
English
ISBN:
9780143137597, 014313759X, 9780143137597
Notes
General Note
Revised edition of Difficult conversations, 1999.
Description
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"--,Provided by publisher.
Description
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ℗ʺ Decipher the underlying structure of every difficult conversation ℗ʺ Start a conversation without defensiveness ℗ʺ Listen for the meaning of what is not said ℗ʺ Stay balanced in the face of attacks and accusations ℗ʺ Move from emotion to productive problem solving"--,Provided by publisher.
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Citations
APA Citation (style guide)
Stone, D., Patton, B., & Heen, S. (2023). Difficult conversations: how to discuss what matters most. Revised edition. New York, Penguin Books.
Chicago / Turabian - Author Date Citation (style guide)Stone, Douglas, 1958-, Bruce Patton and Sheila Heen. 2023. Difficult Conversations: How to Discuss What Matters Most. New York, Penguin Books.
Chicago / Turabian - Humanities Citation (style guide)Stone, Douglas, 1958-, Bruce Patton and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most. New York, Penguin Books, 2023.
MLA Citation (style guide)Stone, Douglas, et al. Difficult Conversations: How to Discuss What Matters Most. Revised edition. New York, Penguin Books, 2023.
Note! Citation formats are based on standards as of July 2022. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
Staff View
Grouped Work ID:
7a7d60ff-e2f5-2a6b-eed7-efade36ba1c6
Record Information
| Last Horizon Extract Time | Apr 25, 2024 06:05:32 PM |
|---|---|
| Last File Modification Time | Apr 26, 2024 03:12:24 AM |
| Last Grouped Work Modification Time | Apr 27, 2024 03:08:42 AM |
MARC Record
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| 500 | |a Revised edition of Difficult conversations, 1999. | ||
| 520 | |a "The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ℗ʺ Decipher the underlying structure of every difficult conversation ℗ʺ Start a conversation without defensiveness ℗ʺ Listen for the meaning of what is not said ℗ʺ Stay balanced in the face of attacks and accusations ℗ʺ Move from emotion to productive problem solving"--|c Provided by publisher. | ||
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